| Agent | Activité | Total Appels | Argumentés | Objectif (120) | Confirmations | % Conf/Arg | % Conf/Traité | CA Généré |
|---|---|---|---|---|---|---|---|---|
| MCC FAZ |
BDD
BDD
|
87 | 25 |
20.8%
|
3 | 12% | 3.4% | 725,00 DH |
|
CONFIRMATION
confirmation
|
68 | 40 |
33.3%
|
37 | 92.5% | 54.4% | 9 444,00 DH | |
| MCC IMN |
BDD
BDD
|
56 | 27 |
22.5%
|
9 | 33.3% | 16.1% | 2 025,00 DH |
|
CONFIRMATION
confirmation
|
71 | 32 |
26.7%
|
30 | 93.8% | 42.3% | 9 399,00 DH | |
| MCC MRW2 |
BDD
BDD
|
51 | 6 |
5%
|
1 | 16.7% | 2% | 225,00 DH |
|
CONFIRMATION
confirmation
|
85 | 48 |
40%
|
42 | 87.5% | 49.4% | 10 604,00 DH | |
| MCC SK |
BDD
BDD
|
90 | 11 |
9.2%
|
5 | 45.5% | 5.6% | 1 350,00 DH |
|
CONFIRMATION
confirmation
|
75 | 38 |
31.7%
|
35 | 92.1% | 46.7% | 8 533,00 DH | |
| MCC SN |
BDD
BDD
|
118 | 50 |
41.7%
|
8 | 16% | 6.8% | 2 275,00 DH |
|
CONFIRMATION
confirmation
|
67 | 30 |
25%
|
24 | 80% | 35.8% | 6 351,00 DH | |
| TOTAL CONFIRMATION | 366 | 188 | - | 168 | 89.4% | 45.9% | 44 331,00 DH | |
| TOTAL BDD | 402 | 119 | - | 26 | 21.8% | 6.5% | 6 600,00 DH | |
| TOTAL GÉNÉRAL | 768 | 307 | - | 194 | 63.2% | 25.3% | 50 931,00 DH | |
| Agent | Activité | Total Appels | Argumentés | Objectif (3120) | Confirmations | % Conf/Arg | % Conf/Traité | CA Généré |
|---|---|---|---|---|---|---|---|---|
| IKKO FTM |
BDD
BDD
|
31 | 15 |
0.5%
|
12 | 80% | 38.7% | 3 032,30 DH |
|
CONFIRMATION
confirmation
|
51 | 16 |
0.5%
|
13 | 81.3% | 25.5% | 3 848,00 DH | |
| IKKO RNY |
BDD
BDD
|
1217 | 186 |
6%
|
75 | 40.3% | 6.2% | 25 333,60 DH |
|
CONFIRMATION
confirmation
|
1 | 1 |
0%
|
0 | 0% | 0% | 0,00 DH | |
| MCC FAZ |
BDD
BDD
|
708 | 263 |
8.4%
|
37 | 14.1% | 5.2% | 9 843,40 DH |
|
CONFIRMATION
confirmation
|
2486 | 1094 |
35.1%
|
946 | 86.5% | 38.1% | 264 309,00 DH | |
| MCC IMN |
BDD
BDD
|
602 | 286 |
9.2%
|
57 | 19.9% | 9.5% | 14 976,40 DH |
|
CONFIRMATION
confirmation
|
2586 | 961 |
30.8%
|
826 | 86% | 31.9% | 231 311,00 DH | |
| MCC MRW2 |
BDD
BDD
|
499 | 107 |
3.4%
|
45 | 42.1% | 9% | 11 734,10 DH |
|
CONFIRMATION
confirmation
|
2946 | 1271 |
40.7%
|
1083 | 85.2% | 36.8% | 298 197,00 DH | |
| MCC SK |
BDD
BDD
|
792 | 76 |
2.4%
|
36 | 47.4% | 4.5% | 8 852,80 DH |
|
CONFIRMATION
confirmation
|
3132 | 1250 |
40.1%
|
1139 | 91.1% | 36.4% | 310 007,00 DH | |
| MCC SN |
BDD
BDD
|
895 | 311 |
10%
|
48 | 15.4% | 5.4% | 14 447,10 DH |
|
CONFIRMATION
confirmation
|
2182 | 769 |
24.6%
|
642 | 83.5% | 29.4% | 177 334,00 DH | |
| TOTAL CONFIRMATION | 13384 | 5362 | - | 4649 | 86.7% | 34.7% | 1 285 006,00 DH | |
| TOTAL BDD | 4744 | 1244 | - | 310 | 24.9% | 6.5% | 88 219,70 DH | |
| TOTAL GÉNÉRAL | 18128 | 6606 | - | 4959 | 75.1% | 27.4% | 1 373 225,70 DH | |