| Agent | Activité | Total Appels | Argumentés | Objectif (120) | Confirmations | % Conf/Arg | % Conf/Traité | CA Généré |
|---|---|---|---|---|---|---|---|---|
| MCC FAZ |
BDD
BDD
|
51 | 17 |
14.2%
|
1 | 5.9% | 2% | 225,00 DH |
|
CONFIRMATION
confirmation
|
84 | 38 |
31.7%
|
35 | 92.1% | 41.7% | 9 308,00 DH | |
| MCC IMN |
BDD
BDD
|
32 | 17 |
14.2%
|
6 | 35.3% | 18.8% | 1 484,10 DH |
|
CONFIRMATION
confirmation
|
105 | 44 |
36.7%
|
39 | 88.6% | 37.1% | 11 794,00 DH | |
| MCC MRW2 |
BDD
BDD
|
21 | 8 |
6.7%
|
3 | 37.5% | 14.3% | 1 025,00 DH |
|
CONFIRMATION
confirmation
|
118 | 55 |
45.8%
|
43 | 78.2% | 36.4% | 11 113,00 DH | |
| MCC SK |
BDD
BDD
|
78 | 9 |
7.5%
|
0 | 0% | 0% | 0,00 DH |
|
CONFIRMATION
confirmation
|
107 | 51 |
42.5%
|
49 | 96.1% | 45.8% | 15 021,00 DH | |
| MCC SN |
BDD
BDD
|
78 | 34 |
28.3%
|
4 | 11.8% | 5.1% | 849,10 DH |
|
CONFIRMATION
confirmation
|
82 | 29 |
24.2%
|
26 | 89.7% | 31.7% | 7 248,00 DH | |
| TOTAL CONFIRMATION | 496 | 217 | - | 192 | 88.5% | 38.7% | 54 484,00 DH | |
| TOTAL BDD | 260 | 85 | - | 14 | 16.5% | 5.4% | 3 583,20 DH | |
| TOTAL GÉNÉRAL | 756 | 302 | - | 206 | 68.2% | 27.2% | 58 067,20 DH | |
| Agent | Activité | Total Appels | Argumentés | Objectif (3120) | Confirmations | % Conf/Arg | % Conf/Traité | CA Généré |
|---|---|---|---|---|---|---|---|---|
| IKKO FTM |
BDD
BDD
|
31 | 15 |
0.5%
|
12 | 80% | 38.7% | 3 032,30 DH |
|
CONFIRMATION
confirmation
|
51 | 16 |
0.5%
|
13 | 81.3% | 25.5% | 3 848,00 DH | |
| IKKO RNY |
BDD
BDD
|
1217 | 186 |
6%
|
75 | 40.3% | 6.2% | 25 333,60 DH |
|
CONFIRMATION
confirmation
|
1 | 1 |
0%
|
0 | 0% | 0% | 0,00 DH | |
| MCC FAZ |
BDD
BDD
|
708 | 263 |
8.4%
|
37 | 14.1% | 5.2% | 9 843,40 DH |
|
CONFIRMATION
confirmation
|
2486 | 1094 |
35.1%
|
946 | 86.5% | 38.1% | 264 309,00 DH | |
| MCC IMN |
BDD
BDD
|
602 | 286 |
9.2%
|
57 | 19.9% | 9.5% | 14 976,40 DH |
|
CONFIRMATION
confirmation
|
2586 | 961 |
30.8%
|
826 | 86% | 31.9% | 231 311,00 DH | |
| MCC MRW2 |
BDD
BDD
|
499 | 107 |
3.4%
|
45 | 42.1% | 9% | 11 734,10 DH |
|
CONFIRMATION
confirmation
|
2946 | 1271 |
40.7%
|
1083 | 85.2% | 36.8% | 298 197,00 DH | |
| MCC SK |
BDD
BDD
|
792 | 76 |
2.4%
|
36 | 47.4% | 4.5% | 8 852,80 DH |
|
CONFIRMATION
confirmation
|
3132 | 1250 |
40.1%
|
1139 | 91.1% | 36.4% | 310 007,00 DH | |
| MCC SN |
BDD
BDD
|
895 | 311 |
10%
|
48 | 15.4% | 5.4% | 14 447,10 DH |
|
CONFIRMATION
confirmation
|
2182 | 769 |
24.6%
|
642 | 83.5% | 29.4% | 177 334,00 DH | |
| TOTAL CONFIRMATION | 13384 | 5362 | - | 4649 | 86.7% | 34.7% | 1 285 006,00 DH | |
| TOTAL BDD | 4744 | 1244 | - | 310 | 24.9% | 6.5% | 88 219,70 DH | |
| TOTAL GÉNÉRAL | 18128 | 6606 | - | 4959 | 75.1% | 27.4% | 1 373 225,70 DH | |